terms
Last updated: 23rd September 2026
about these terms
These terms cover using this website and booking 1:1 sessions with me, Rachael Leader, trading as Rachael Rose. Retreats have their own retreat booking terms.
Classes held at other studios are booked with that studio, and their terms apply.
1:1 sessions
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Sessions are booked and paid for in advance through this website.
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Coaching is £60 per session, hypnotherapy £75 and QHHT £111. Prices are shown when you book.
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Sessions take place in person in Leicestershire or online by video.
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Before your first session, I'll ask you to fill in a short form. Please answer honestly, especially about your health, so I can decide whether a session is right for you.
moving or cancelling
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More than 24 hours' notice: move your session or get a full refund.
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Less than 24 hours' notice, or not turning up: the session is charged in full.
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If I need to cancel, you'll get a full refund or a new time, whichever you prefer.
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Online: if you're more than 15 minutes late without letting me know, the session counts as missed.
If you book online, you have 14 days to cancel under consumer law. By booking a session within those 14 days you're asking me to start sooner, so if you cancel after the session has taken place, the cooling-off refund won't apply to it.
what sessions are, and aren't
Coaching, mentorship, hypnotherapy and QHHT are not medical, psychological or psychiatric treatment and don't replace it. I'm Level 2 counselling trained and Mental Health First Aid certified, but I'm not a doctor or therapist. If you're receiving treatment for your mental or physical health, please keep your GP or practitioner informed, and don't stop any treatment or medication because of a session.
I may decide a session isn't the right support for you, and suggest somewhere better. If so, you'll get a full refund.
If you're in crisis, please contact your GP, NHS 111, or Samaritans on 116 123.
confidentiality
What you share in a session stays between us. The exception is if I believe you or someone else is at serious risk of harm, when I may need to contact someone who can help. I'll always try to talk to you first.
this website
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Everything on this site — words, photos, videos and designs — belongs to me unless stated otherwise. Please don't copy it without asking.
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The content here is general information, not personal advice. Classes and exercises on the site or my YouTube channel are done at your own risk; check with a doctor first if you have any health concerns.
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I'm not responsible for other websites linked from this one.
liability
Nothing in these terms limits my liability for anything the law doesn't allow me to limit, such as death or personal injury caused by negligence. Otherwise, my liability to you is limited to the amount you paid for the session in question.
the law
These terms are governed by the law of England and Wales.